Service Failures and Recovery in Tourism Hospitality (Record no. 58423)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01442cam a22003498i 4500 |
| 005 - DATE & TIME | |
| control field | 20180912142749.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170913s2017 enk b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2017022424 |
| 020 ## - ISBN | |
| International Standard Book Number | 9781786390677 (hbk : alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | AUD Library |
| 082 00 - DDC NUMBER | |
| Classification number | 910.68 |
| Book Number | KOC-S |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KOC,Erdogan ed. |
| 245 00 - TITLE STATEMENT | |
| Title | Service Failures and Recovery in Tourism Hospitality |
| Sub Title | a practical manual / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC | |
| Place of publication, distribution, etc | USA |
| Name of publisher, distributor, etc | CABI |
| Date of publication, distribution, etc. | 2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pages | viii, 236p. |
| 650 #0 - Subject | |
| Subject | Tourism |
| 650 #0 - Subject | |
| Subject | Hospitality industry |
| 650 #0 - Subject | |
| Subject | Customer services |
| 650 #0 - Subject | |
| Subject | Consumer satisfaction. |
| 700 1# - Added Entry Personal Name | |
| Added Entry Personal Name | Koc, Erdogan, |
| Relator term | editor. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Status | Source of classification or shelving scheme | Damaged status | Not for loan | Location (home branch) | Sublocation or collection (holding branch) | Date acquired | Koha issues (times borrowed) | Koha renewals | Koha full call number | Barcode (Accession No.) | Koha date last seen | Koha date last borrowed | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | AUD Library-Karampura Campus | AUD Library-Karampura Campus | 10.09.2018 | 1 | 1 | 910.68 KOC-S | KP-7529 | 19.07.2021 | 14.01.2021 | 10.09.2018 | Books |