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Service Failures and Recovery in Tourism Hospitality

KOC,Erdogan ed.

Service Failures and Recovery in Tourism Hospitality a practical manual / - USA CABI 2017 - viii, 236p.

ISBN: 9781786390677 (hbk : alk. paper)

LCCN: 2017022424

Subjects--Topical Terms:
Tourism
Hospitality industry
Customer services
Consumer satisfaction.

Dewey Class. No.: 910.68 / KOC-S

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