| 000 | 01442cam a22003498i 4500 | ||
|---|---|---|---|
| 999 |
_c58423 _d58423 |
||
| 005 | 20180912142749.0 | ||
| 008 | 170913s2017 enk b 001 0 eng | ||
| 010 | _a 2017022424 | ||
| 020 | _a9781786390677 (hbk : alk. paper) | ||
| 040 | _aAUD Library | ||
| 082 | 0 | 0 |
_a910.68 _bKOC-S |
| 100 | _aKOC,Erdogan ed. | ||
| 245 | 0 | 0 |
_aService Failures and Recovery in Tourism Hospitality _ba practical manual / |
| 260 |
_aUSA _bCABI _c2017 |
||
| 300 | _aviii, 236p. | ||
| 650 | 0 | _aTourism | |
| 650 | 0 | _aHospitality industry | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 |
_aKoc, Erdogan, _eeditor. |
|
| 942 | _cBK | ||