000			00569nam a2200169Ia 4500
008			161231s9999||||xx |||||||||||||| ||und||
020			_a9780814410158
040			_aAUD
041			_aEnglish
082			_a658.45 _bGAL-H
100			_aGALLAGHER, Richard S.
245			_aHow to Tell Anyone Anything _bbreakthrough techniques for handling difficult conversation
260			_aNew York _bAmerican Management Association _c2009
300			_axvii,217p.
650			_aBusiness communication, Interpersonal communication, Conflict management, Conversation.
942			_cBK
999			_c11724 _d11724