BUTTLE, Francis <br/><br/>
Customer Relationship Management  concepts and technologies 

 - London  Routledge   2016 
 - xxv, 400p. 
<br/><br/><label>ISBN: </label>9781138236813 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Relationship marketing
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUT-C