TY  - BOOK
AU  - MERGEL, Ines
TI  - Social Media in the Public Sector: a guide to participation, collaboration, and transparency in the networked world
SN  - 9781118109946
U1  - 351.028 
PY  - 2013///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Public administration -- Data processing. 2.Online social networks
ER  -