ZEITHAML, Valarie A...[et al] <br/><br/>
Services Marketing  integrating customer focus across the firm 

 - 5th 
 - New Delhi  Tata McGraw Hill  2011 
 - xxvii,763p. 
<br/><br/><label>ISBN: </label>9780070700994 
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZEI-S