TY  - BOOK
AU  - GALLAGHER, Richard S.
TI  - How to Tell Anyone Anything: breakthrough techniques for handling difficult conversation
SN  - 9780814410158
U1  - 658.45 
PY  - 2009///
CY  - New York
PB  - American Management Association
KW  - Business communication, Interpersonal communication, Conflict management, Conversation
ER  -